FAQs
What are the dimensions of the mattresses/tents that you use?
Our tents measure 47.2 inches wide and 70.8 inches tall. Our twin size air mattress measure 39 inches wide and 74 inches long.
How soon should I book my sleepover?
Please book your party as soon as you can to ensure all of your theme dreams come true! No booking is too far in advance. In order to give you the best experience for custom themed parties, we require a minimum of 30 days notice.
Spaces are limited. You can book your event and secure the date with $100 non-refundable deposit. Final guest count is due 14 days prior to the event and based on availability. Rush fees will be added to any bookings places within 2 weeks of the event. The amount will be determined based on party additions.
What is your Cancellation Policy?
We do not refund any cancellations; however, events may be rescheduled. If you need to reschedule, we will gladly offer you the next available date.
If for some reason we need to cancel due to an emergency, you will receive a refund of your $100 deposit in addition to any amount already paid toward your party balance. This is the only circumstance in which the deposit is refunded, and we will provide notification in the unlikely circumstance that this occurs.
Your party date is not confirmed until the $100 deposit is made.
What payment do you Accept?
We currently accept e-transfer only at this time. As we grow, we are exploring various payment options.
How much time does it take to set up?
Set up can take 60-120 mins depending on the size of parties. Children and pets are not permitted in the space during setup.
How are the tents and linens cleaned?
All linens and tents are laundered after each use with an allergy free detergent. Mattresses, pillows and decorative items are disinfected after every use and/or replaced as needed.
Can children eat in the tents?
We kindly ask you to be mindful of what kids are eating and drinking to prevent stains in the tents and linens. No eating or drinking inside the tents, please make sure kids use the food trays.
Do you offer gift cards?
Absolutely! We could not think of a more unique gift. Please send an email to trunorthglampers@gmail.com to purchase a gift card. Please be aware that we are currently only serving Southern Alberta at this time.
Policies
PREPARING FOR YOUR EVENT DATE:
Please clear the room you want your glampsite in prior to our arrival. Our team is not responsible to help move furniture to clear the space for your event rental. Please note that our glampsite tents are about three feet wide and house a twin sized air mattress in them.
For best safety practices, we ask that you ensure direct supervision to any child under the age of 10. We ask that no children be in the glampsite space during set up. Based on many set ups, we find that the glampsites are most fun when the final product is a surprise!
Please ask each guest to bring a sleepover pillow for additional sanitization purposes (everything we provide is washed and sanitized between parties).
PETS: We adore our furry friends! We ask that you ensure they are not in the glampsite space during set up or pick up, this is for their safety as we move things around, and for an efficient party set up. Please ensure that the party space is clear of pet hair prior to our arrival!
LIABILITY:
Once our equipment is set up we accept no liability for any accidents, personal injuries or loss of property. Please refer to our safety guidelines below to understand any risks associated with our party rentals and ensure that every glamper has a safe experience.
COVID POLICY:
We understand that in stopping the spread of COVID-19, plans must be postponed or canceled. As a small business, we work hard to sanitize, wash, and disinfect all linens and party inventory, then carefully storing and loading it to be delivered in excellent condition. Due to this preparation, we are unable to provide a refund to parties cancelled less than 24 hours before the party date. We are more than happy to reschedule your party to another available date.
SAFETY POLICY:
We love seeing how excited kids and their siblings get while we are setting up a rental. We do, however, ask that you provide direct adult supervision to children under the age of 10 and allow us the opportunity to efficiently set up the party without children in the room. This is to keep everyone safe as things are moving around! We also ask that you please ensure there any furry friends are not in the party space during set up or pick up.
We use inflatable air mattresses as beds. The United States Consumer Product Safety Commission advises adults to never let a child under the age of 15 months on inflatable air mattresses as doing so poses a risk of suffocation to the infant. Please ensure no children under the age of 15 months are sleeping on the glamping air mattresses.
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
We love seeing that the glampsite was fully enjoyed when we come to pick it up the next morning! As a small business, we take additional time and careful measures to guarantee the quality of our rental inventory to every client without having to raise our rental rate.
We kindly request that you ask guests to refrain from jumping on the glampsite beds. This "rule" is in place to minimize the risk for injury and leave little room for inventory damage to occur!
We love clients who take our themes to the next level! Please ensure all nail polish, makeup, or other staining products are not handled by guests in the glampsite space. We kindly ask you to be mindful of what kids are eating and drinking to prevent stains in the tents and linens. No eating or drinking inside the tents, please make sure kids use the food trays.
General cleaning of all items are included in the hire price.
The client will be responsible for the cost of replacing any Tru North Glampers equipment damaged due to mistreatment while at the Client’s premises. This includes breakages of teepees frames/lights/breakfast trays, tears/holes in the teepee fabric/pillows/linens/plushes/air mattresses, or extra cleaning needed due to stains.
If any item is damaged or stained, charges will be incurred in order to replace the item including staff time.
Tru North Glampers’ items exposed to cigarette smoke will incur an additional $100 cleaning fee.
It is the responsibility of the Client to take duty of care and always supervise children with the hire equipment. Diligence must be taken with younger children on the Client’s premises as Tru North Glampers’ equipment is not recommended for children under the age of 5.
DAMAGE CHARGES:
The Client agrees to pay the following amounts per damaged item, should an item be damaged while on their premises:
Equipment, damage(s) and cost(s):
Broken or damaged teepee frame or fabric, $90
Broken, damaged or tangled fairy/twinkle lights, $15 per set
Broken, damaged or graffitied breakfast tray, $25 per tray
Nail polish and/or irrevocable stains on any item of bed linen, $10-$35 per item, depending on item type.
Damage to, or missing, mattress, $40 per mattress
Damage to, or missing, pillows or plushes, $20 per pillow/plush
Damage to, or missing, lamp/led decor, $15 per lamp
Cost of missing or damaged additional items will be discussed at pickup.
STATEMENT OF SERVICE:
We understand the many tasks at hand when it comes to hosting a party. This is why we deliver, set up, and pickup every party rental service booked by a client. That being said, we do not currently offer party services such as event coordination or clean up beyond our scope, which includes the quality-ensured delivery, set up, and clean up of our party rental items only.
We are happy to accommodate and plan with clients customization theme requests for a fee up to $40, which goes toward the cost of the new inventory purchased for the request. Many times, our clients request a combination of colors and inventory from different themes we already offer, in which case, a fee is not assessed. Please provide as much detail as possible in your initial booking form request so we can ensure what we deliver meets, if not exceeds, your expectations!